General
What payment methods do you accept?
We accept American Express, Visa, MasterCard and Discover. Sales tax will be charged when applicable. International customers must use a valid international credit card. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.
Do you offer promo codes?
We all love a deal, but there are a few little rules:
- Only one code may be used per order.
- Certain items (including all sale items) are excluded from special offers.
- Codes may not be applied after an order is processed.
Can I change or cancel my order?
Unfortunately, once an order has been placed, we're unable to change or cancel the order.
How do I get in touch with you?
If you have any questions or concerns, please email us at ballets@paulmayerattitudes.com.
As a small team, we appreciate your patience and will respond as soon as possible during business hours.
Shipping & Returns
When will my order ship?
- Online orders are processed Monday through Friday, 1-2 business days of order placement, unless indicated in the product description.
- Orders placed between 1pm EST Friday through midnight EST Sunday will be processed the following Monday.
- On occasion, an order may be placed on hold. In that event, we will contact you within one business day to gather the information we need to process the order. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order.
What is your shipping policy?
US Shipping Rates
All US orders are shipped via UPS and should be received within 7-10 business days after processing. Delivery time does not include Saturdays, Sundays or holidays.
Domestic shipping costs and methods
- USPS (5-7 business days) - $9.00
- APO/FPO & P.O. Boxes - Not Available
International Shipping
For orders shipped outside the United States, the billing and shipping address must be the same. Shipping will be provided via your choice of UPS or Global Express Mail through the United States Postal Service.
Please use a valid street address, as we cannot ship to PO or APO boxes.
- International orders are not guaranteed to ship the next business day because additional verification is often necessary.
- Please allow up to 20 business days for delivery. Any delays at customs once the parcel has reached the destination country are not under our control.
- Please note, order modifications cannot be made after the order has been placed.
International shipping fees range from $20 - $135 USD, depending on the country you live in, the shipping service you select, and the weight of your package. If you exchange an item, you will be responsible for shipping charges that apply to the reshipment of the item.
Customs Duties and Other Fees
Please note that shipping charges do not include taxes or duty. The customer is solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order.
In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of American law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value.
Because we are a retailer, we are prohibited by law from marking your order as "gift," even if the order is intended as a gift by its recipient.
Call your local customs office for details about these charges.
Where do you ship?
We ship to most U.S. and international addresses.
We are unable to ship to APO/FPO or PO Box addresses.
What is your return and exchange policy?
If you are not satisfied with your online purchase, please follow our guidelines for returns:
Paul Mayer will accept returns and exchanges within 14 days.
Please go to paulmayerattitudes.loopreturns.com/ to print your return label. (US orders only)
Use of this label will deduct $9 from your return.
Please allow 10-14 business days for return processing, and the refund reflected on your original form of payment.
Please confirm your items are eligible for return:
- All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be honored.
- The merchandise must be in its original condition and unworn.
- We do not accept returns/exchanges on custom-made or special order items. These types of sales are final.
- We are not responsible for damages that occur during care of an item, such as cleaning or voluntary repairs.
- Final sale shoes cannot be returned. If a shoe is marked final sale we do not accept exchanges, returns, store credits, etc.
- Exchange only shoes can only be exchanged. We do not accept returns on exchange only shoes. Please contact us and we will help you with an exchange.
Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.
Damaged/Incorrect Items
If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn.
How do I return or exchange an item?
Please follow the link to print your return label: https://paulmayerattitudes.loopreturns.com/
Use of this label will deduct $9 from your return.
Your return or exchange will be processed within 3–5 business days of receipt. For returns, we will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the refund or exchange has been issued.
Prior to sending your item back please confirm your items are eligible for return:
- Final sale items are not returnable or exchangeable.
- All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be accepted.
- The merchandise must be in its original condition, in its original box or packaging and unworn.
- You have 14 days from the time your order was received to return for a refund, as long as your purchase is still in saleable condition. While we cannot accommodate every return, we value you and will always be reasonable. We ask that you do the same.
Please be advised that items that do not conform to the above guidelines are not returnable.
International Returns
The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.